ANNUAL REPORT 2017

05.1. BUREAU VERITAS 05.2. PLADOMIN 05.3. TSK 05.4. ULMA HANDLING SYSTEMS ULMA HANDLING SYSTEMS 05.4. THE VOICE OF OUR CUSTOMERS AND COLLABORATORS ULMA HANDLING SYSTEMS works as an Integral Engineering firm in the area of “Material Handling Systems” based on an extensive range of intralogistic solutions. The services provided by an engineering form cover design, planning actions required for logistic solutions, after-sales service and re-engineering that is jointly developed with the customer. To achieve the above, ULMA HANDLING SYSTEMS has a team made up of more than 400 professionals with extensive experience and know-how that is collaborating with a world leader in this sector: DAIFUKU. Mikel Altuna Alkorta Director of Innovation - ULMA HANDLING SYSTEMS ULMA HANDLING SYSTEMS has been working with IK4-TEKNIKER for several years developing new product for the intralogistics sector. As a result of this collaboration, IK4-TEKNIKER, assisted by our product engineers, has developed new solutions that nowadays essential in the ULMA HANDLING SYSTEMS product portfolio. Following the signing of the collaborative agreement between both organisations in 2016, both teamwork and relationships between the people working for both organisations have only improved. Special mention must be made of the work done last year in the field of collaborative robotics as it resulted in a European award for the solution presented within the EUROC project. As a result of this collaboration and within the framework of the talent transfer programme implemented in 2017, both organisations have been able to hire the first professional trained by the IK4- TEKNIKER at our organisation. Thanks to this programme, very positive results have been obtained and this explains why we will continue to focus on this particular transfer model at ULMA HANDLING SYSTEMS. Lastly, I must underscore that a collaborative environment has been established between the teams from both organisations that has given rise to an open innovation atmosphere that I know will produce more projects in the future. INDEX 01 MESSAGE FROM THE CHAIR 02 REPORT BY THE GENERAL MANAGEMENT 03 MARKET MANAGEMENT 04 TECHNOLOGY MANAGEMENT 05 THE VOICE OF OUR CUSTOMERS AND COLLABORATORS 06 REVENUES AND BOOK BALANCE 07 COLLABORATING ORGANISATIONS & GOVERNING BOARD 08 IK4 RESEARCH ALLIANCE